Accessibility statement

Lübeck und Travemünde Marketing GmbH strives to make its online offerings accessible to all. We are continuously working to improve the accessibility of our website in order to provide all users with unrestricted access to information and services, regardless of their individual abilities or technical circumstances.

This accessibility statement is based on the following legal principles:

• At national level (Germany):
  • The Disability Equality Act (BGG), in particular Section 12a BGG (Barrier-free Information Technology).
  • The Barrier-Free Information Technology Ordinance (BITV 2.0). The BITV 2.0 specifies the requirements for the accessibility of digital offerings and refers to the internationally recognised Web Content Accessibility Guidelines (WCAG) in version 2.1, conformity level AA.
• At European level:
  • Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Web Accessibility Directive). BITV 2.0 transposes this directive into German law.

This website largely complies with the requirements of the Barrier-Free Information Technology Ordinance (BITV 2.0) and WCAG 2.1 at level AA. However, some content and functions are not yet fully accessible. These are listed in point 4, along with the reasons.

The following areas or content are not accessible:

• Non-compliant with BITV 2.0/ WCAG 2.1 AA:
  • BITV No. 9.1.1.1a: The alternative text for graphical user elements is not displayed as a mouse-over, but in the lower area of the browser window.
  • BITV No. 9.1.1.1b: There are images that can be enlarged by clicking on them, but no alternative text has been provided for them. There are images that have not been assigned alternative text.
  • BITV No. 9.1.1.1c: There are images and icons without function that do not have an empty alt attribute and therefore cannot be interpreted correctly by a screen reader.
  • BITV No. 9.1.3.1a: There are headings that are not marked up with HTML structural elements or ARIA roles and attributes. In addition, there are invalid heading structures.
  • BITV No. 9.1.3.1h: Some form elements do not have labels.
  • BITV No. 9.1.3.5: The ‘autocomplete’ attribute is not used.
  • BITV No. 9.1.4.3: The brightness contrast of the ‘Contact us’ detail page does not meet the requirements.
  • BITV No. 9.1.4.10: Some page content wraps in such a way that horizontal scrolling is required to view it when the browser window width is 1280 CSS pixels and the zoom level is 400%.
  • BITV No. 9.2.1.1: The order of keyboard controls is sometimes illogical, and focus is not always given.
  • BITV No. 9.2.2.2: The video animation on the home page and subpages is presented in an endless loop, but these videos do not contain any text.
  • BITV No. 9.2.4.1: ARIA landmarks with unique role/label/title are missing.
     
• Reasons for content that is not fully accessible
  • The alternative text for graphical user elements is currently not displayed as a mouse-over hint, but in the lower area of the browser window. This display format is due to technical reasons and will be adjusted as part of ongoing optimisations (Section 3 (4) BITV 2.0).
  • For some non-textual content, there is still no equivalent textual alternative that serves the same purpose. This applies in particular to complex content, the accessible retrofitting of which would involve disproportionate effort (Section 3 (4) and (6) BITV 2.0). We are continuously reviewing the extent to which improvements can be made.
  • Some images and icons without a function do not have an empty alt attribute, which means that they are not interpreted correctly by screen reader systems. These deficiencies will be remedied in a timely manner as part of our ongoing improvements (Section 3 (4) BITV 2.0).
  • Some headings are not yet marked with HTML structural elements or ARIA roles. This technical improvement is in progress and will be implemented as part of the gradual approach to full compliance (Section 3 (4) BITV 2.0).
  • Some form elements do not have labels. This technical improvement is in progress and will be implemented as part of the gradual approach to full compliance (Section 3 (4) BITV 2.0).
  • The ‘autocomplete’ attribute is not used. The use of this attribute will be added in future updates (Section 3 (4) BITV 2.0).
  • The brightness contrast of the ‘Contact us’ detail page does not meet the requirements. The contrast will be adjusted to the requirements in future updates (Section 3 (4) BITV 2.0).
  • With a browser window width of 1280 pixels and a zoom magnification of 400%, horizontal scrolling occurs in isolated cases, as complex layout requirements and integrated third-party content make it difficult to avoid completely. This represents a disproportionate burden (Section 3 (4) and (5) BITV 2.0). However, essential content is also accessible in an accessible form.
  • The keyboard control of the website is sometimes illogical and the focus is not always clear. Full keyboard control is being implemented step by step as part of continuous improvement (Section 3 (4) BITV 2.0).
  • The video animation on the home page and subpages is presented in an endless loop, but these videos do not contain any text. The endless loop presentation can be prevented by changing the browser settings.
  • ARIA landmarks with unique role/label/title are missing. This deficiency will be technically corrected and implemented as part of the gradual approach to full compliance (Section 3 (4) BITV 2.0).

We strive to continuously improve the accessibility of our website and to remedy the above-mentioned issues in a timely manner. If you have any questions or comments regarding accessibility, please contact the head of the Lübeck Convention Bureau, see point 6.

• Content not covered by legal provisions:
  A version in easy language and sign language is not mandatory for this website.

This statement was created on 25 August 2025.

The accessibility assessment was carried out by an external body based on BITV 2.0 and WCAG 2.1 AA.

Have you noticed any accessibility issues on our website? Do you have any questions about accessibility or do you need information about non-accessible content in an accessible format?

Please contact us by email:

Eike-Christian Fock
Head of Convention Bureau Lübeck
Eike.Fock@luebeck-tourismus.de
+49 451 4091 932

We will endeavour to respond to your enquiry as quickly as possible and remove any barriers.

If no satisfactory solution has been found even after you have provided feedback to the above contact, you can contact the complaints office of the state of Schleswig-Holstein in accordance with the State Disability Equality Act (LBGG). The complaints office is responsible for resolving conflicts relating to accessibility between people with disabilities and public authorities in Schleswig-Holstein. The aim is not to find winners or losers. Rather, the aim is to find a solution to a problem jointly and out of court with the help of the complaints office. The complaints procedure is free of charge. Legal assistance is not required.

You can find all the information you need about the complaints procedure on the complaints office website at https://t1p.de/csre. There you can read about how a complaints procedure works.

You can contact the complaints office at the following address:
Complaints Office under the Disability Equality Act at the State Commissioner for People with Disabilities

Office address:
Karolinenweg 1
24105 Kiel

Postal address:
Postfach 7121
24171 Kiel

Telephone: +49 431 988 1620
Email: bbit@landtag.ltsh.de