Accessibility statement

This website is partially compliant with Section 13(3) of the LBGG. The content that is not accessible and the planned measures to remedy this are listed in point 2.

The content listed below is not accessible. The relevant success criterion from EN 301 549 is specified in each case.

• EN 301 549, 9.1.1.1 (Non-text content): Images that can be enlarged by clicking do not have alternative text. Some individual images have not been assigned alternative text. Some decorative images and icons with no functional purpose do not have an empty ‘alt’ attribute and are therefore read out by screen readers.
• EN 301 549, 9.1.3.1 (Information and Relationships): Some headings are not semantically marked up as headings, and there are incorrect heading hierarchies. Some form fields do not have a label assigned to them programmatically.
• EN 301 549, 9.1.3.5 (Input purpose recognisable): The ‘autocomplete’ attribute is not used for input fields that request personal details.
• EN 301 549, 9.1.4.3 (Contrast (minimum)): On the ‘Contact us’ page, some combinations of text and background colours do not meet the required contrast ratio.
• EN 301 549, 9.1.4.10 (Reflow): With a browser window width of 1,280 CSS pixels and a zoom level of 400 per cent, certain page content wraps in such a way that horizontal scrolling is required to view it.
• EN 301 549, 9.2.1.1 (Keyboard usability): The sequence of keyboard operations is inconsistent in some places; the keyboard focus is not consistently visible.
• EN 301 549, 9.2.2.2 (Pause, stop, hide): Video animations on the home page and subpages start automatically and run for more than five seconds in an endless loop. The website does not provide a control to pause or stop them.
• EN 301 549, 9.2.4.1 (Skipping blocks): Page sections are not consistently marked with unique ARIA landmarks (role, label, title).
• Documents in PDF format: The PDF documents provided on this website do not currently meet the requirements for accessible documents.
• Cookie consent dialogue: The consent dialogue (Consent Manager) provided by a third-party provider has an incorrect heading structure.

• Alternative text, empty ‘alt’ attributes for decorative images, semantic marking-up of headings, labelling of form fields, the ‘autocomplete’ attribute, colour contrasts, focus order and unique ARIA landmarks will be implemented as part of the ongoing technical overhaul of the website. These improvements are scheduled to be completed by 5 February 2027.
• The affected layout areas will be revised so that content can be viewed without horizontal scrolling, even at 400 per cent zoom. Implementation is scheduled to be completed by 5 February 2027.
• For video animations, a visible control for pausing and stopping will be added directly to the video. Implementation is scheduled for 5 February 2027.
• The PDF documents provided on this website are being gradually replaced with accessible versions. We are starting with the General Terms and Conditions; the accessible version of these is scheduled to be available by 5 February 2027. The other documents will follow in order of their relevance to users. Regardless of this, you can obtain the content of any PDF document at any time on request in a format accessible to you – by email as an accessible text document or in paper form. Please contact the person listed in point 5 for this purpose.
• We are in contact with the provider regarding the heading structure of the consent dialogue. Should an accessible version not be made available in the near future, we will switch to an accessible solution. Implementation is scheduled for 5 February 2027.

We provide explanations of the key content of this website in accordance with Section 13(3) of the LBGG in
conjunction with Section 4 of the BITV 2.0:

• Easy-to-read language
• German Sign Language (only in German)
  This accessibility statement is also available in easy-to-read language.

This statement was drawn up on 25 August 2025.

The statements regarding compliance with accessibility requirements are based on an external assessment of the website carried out by Thorsten Ebert IT Beratung GmbH in August 2025 (an expert review based on the BITV testing procedure, supplemented by automated tests) and on the test report from the Schleswig-Holstein Testing Centre for Accessible Information Technology dated 30 July 2026.

The statement was last reviewed and updated on 31 August 2026.

Have you noticed any accessibility issues on our website? Would you like to provide feedback on accessibility, or do you require information on non-accessible content in an accessible format?

Please feel free to contact our designated representative – by email, telephone, in writing or in person:

• Email: Eike.Fock@luebeck-tourismus.de
• Telephone: +49 451 4091 932
• Address: Lübeck und Travemünde Marketing GmbH, Convention Bureau Lübeck, Holstentorplatz 1, 23552 Lübeck

We will endeavour to respond to your enquiry as soon as possible and to remove any existing barriers.

If, even after you have provided feedback to the contact details given above, no satisfactory solution has been found, you may contact the Schleswig-Holstein Complaints Office in accordance with the State Disability Equality Act (LBGG). The Complaints Office is responsible for resolving disputes relating to accessibility between people with disabilities and public bodies in Schleswig-Holstein. The aim is not to determine who is right or wrong. Rather, the aim is to work together with the help of the Complaints Office to find a solution to a problem out of court. The complaints procedure is free of charge. There is no need to engage legal representation.

You will find all the information you need about the complaints procedure on the Complaints Office’s website. There you can read about how the complaints procedure works.

You can contact the Complaints Office at the following address:

Complaints Office under the Disability Equality Act at the State Commissioner for People with Disabilities

Office address:

Karolinenweg 1

24105 Kiel

Postal address:

PO Box 7121

24171 Kiel

Telephone: +49 431 988 1612 

Email: bbit@landtag.ltsh.de